Event organisers who don’t know what exhibitors and visitors like and what they might be missing are making a big mistake. After all, you not only want to do business with your customers now, but in the future as well. And this is much easier with satisfied customers. Wolfgang Uellner, Director Market Research & Analytics, explains how Messe Frankfurt collects information about this and what is planned for the future.
Whether at trade fairs, congresses or events, keeping a close eye on the number of guests is essential for organisers. Visitor safety is the overriding goal here. However, measuring the success of the event and the associated marketing activities as well as the planning of future events also need systems, with which the number of visitors can be measured. Trade fair exhibitors benefit from the fact that they can optimally plan their trade fair presence based on this data. New technologies are helping achieve this and, in addition to pure numerical work, have quite a few other talents.